I understand this is asking for a lot but an integration with a helpdesk/knowledgebase provider would be amazing. Groove and Helpscout are good examples but to be completely honest we use Groove because it is $15 USD p/m vs HelpScout at $25 USD p/m.

I don't think a "complicated" integration is required, just the ability to add the live chat to the frontend and display client information in Groove tickets. These features would be ideal:

• Groove live chat added to Core frontend (this alone would implement live chat, knowledgebase, contact form features).
• Client Information on Groove Tickets: Name, Date of Registration, Email, Plan/Package/Payments, Sites, Servers.
• Support and Documentation links in Core frontend updated to link to Groove Knowledgebase URL.

https://developer.groovehq.com/